So, you have a new hire, and you’re excited to see what fresh talent can bring to your team. Their success, however, depends on your ability to avoid new hire mistakes and get them off to a great start.
Consider these stats from a 2018 Bureau of Labor Statistics summary surrounding job tenure:
- 22% of the workforce has been at their job for less than a year
- Younger workers are more likely to have shorter job tenure: 74% of 16- to 19-year-olds have been at their job for fewer than 12 months. That applies to only 9% of workers age 55 to 64.
- In 2018, both wage and salaried workers were in their current jobs for a median of 4.2 years.
Employee turnover happens for lots of reasons, but issues related to engagement, culture and management styles can often be mitigated through effective and personalized onboarding procedures.
If you don’t fine tune your onboarding processes, it can cost your company in time, morale and financial resources. It costs an average of $4,000 to hire a new employee, and a position can sit vacant for around 42 days, according to research from the Society for Human Resource Management (SHRM).
When you add the hard costs of hiring with the opportunity cost of not having your team at full capacity, it can prove costly for companies — making successful hiring a matter of serious consideration for employers.
Many of us recognize what’s necessary for successful onboarding that increases a new hire’s likelihood of succeeding in their role, but mistakes happen. Avoid these common slip-ups to keep new hires engaged and confident in their decision to join your team.
1. Not showing them a warm welcome
Your business rarely has downtime, but that doesn’t mean you shouldn’t slow down and show your new hire a proper welcome. They are taking a risk in joining new team. This is the best moment to plant the seed that they are now part of something positive and life-changing, and that their decision to accept the position was the right one.
Don’t keep them waiting in the lobby. Have the hiring manager or their boss greet them personally, if possible. Meet them at the door, show them around the office and introduce them to co-workers. It’s polite, and can ease their first-day jitters. Make sure they know where facilities, amenities and supplies are located. Don’t let them guess about things like parking, coat storage, or the best way to get a cup of coffee.
Remote workers should still get the red-carpet treatment. If it’s not practical to travel to meet in person, at least do a video call to check in and offer a friendly face.
2. Overwhelming them with training or paperwork
When onboarding an employee, there are certain administrative and regulatory requirements that should be taken care of on day one and others that can be spread out across their first week. On an employee’s first day, they must complete their W-4 and I-9 verification documents.
Then throughout the remainder of their first week, have the employee review the employee handbook.
Avoid the temptation of setting them in front of training videos or procedural manuals on their first day. While the red tape of a new hire needs to be handled, it is best to wait a day or two on the rest or until they become acclimated with their surroundings.
3. Leaving tech for later
There are many moving parts in getting a new hire into their role, and not all of them are noticeable from the manager’s line of sight. Technology is one area that can be overlooked or taken for granted. New hires need logins, passwords, email accounts, and access to reporting.
Ensure these are set up and their workstation is fully functional before they walk in the door. Nothing communicates a lack of respect or preparation like making your new hire wait for tech support that could easily have happened before they arrived.
This is also an excellent opportunity to enlist peer support. Assign a co-worker partner to your new hire who can show them login processes, primary tech roles, and how to contact support, when needed. This partner can act as a liaison for simple I.T. issues that may pop up in the first weeks of training. Getting locked out of essential tech tools with no easy resolution is just one of many common hiring mistakes reported by new employees. Prevent it before it happens, and then give them as many resources as possible to fix whatever doesn’t go right in that critical first week.
4. Assuming they know the lingo
Don’t take any knowledge for granted. What you and your employees deem routine and ordinary may be foreign to new team members. Some companies practically have their own language. Don’t just expect your new team members to know it right off the bat – help them get up to speed.
For example, you might create a cheat sheet of acronyms and buzzwords that are commonly used within your business or industry. Be sure to address any and all questions.
Additionally, be sure that your new hires know to take other issues to their supervisor or HR representative. Have a scheduled follow-up process for any questions that may arise during the first few weeks or months in their new role.
5. Losing Momentum
There may be no better level of excitement and engagement than those first few days on a job. Good managers will harness that natural enthusiasm and use it to keep new hires at an elevated engagement level. There’s nothing more frustrating than watching passion for a new job fizzle out because it wasn’t nurtured.
A new hire needs to have continual communication on the days, weeks, and months ahead. Not only should you ensure that they know what is required of them, but you should also share some interesting things they can look forward. Provide your new hire with a schedule of goals coming up, so that they know they are part of a long term, well-intentioned plan for the company.
Keep the hiring manager or direct leadership team in contact with the hire, as well. While they may not interact daily, schedule meetings to sit down and get a feel for how the employee is doing. Use this time to encourage the employee and allow them to ask any questions they might have. Letting your new hire know that they are a valuable part of the team is critical. Remind them that you are just as excited about the decision to bring them on now as you were on that first day.
6. Missing important feedback
Your company is successful. After all, you’re hiring new employees and expanding your business. However, don’t fail to recognize that rookie team members may bring valuable knowledge and insights that can better your business.
Your new hires have a fresh pair of eyes and a new set of experiences. Use that to your advantage. They may see opportunities for improvements that others have overlooked.
Also, don’t forget to ask your new employees to give you some feedback on the onboarding process they just went through. Ask them questions like, “Now that you’ve gone through our onboarding process, do you have any feedback for me? What part of the onboarding process was most helpful to you in getting you up to speed in your role?” This can help you improve your onboarding program so that your next new hires are even more prepared to help your company grow.
7. Thinking too small
Onboarding shouldn’t be something that you envision taking a few weeks. Expect to provide mentoring and communication for your new hire for up to a year after they start.
Take an active role in ensuring a smooth transition. This can keep them feeling as welcome on day 340 as they did on day one. Remember that statistic about 22 percent of workers being at their job for less than a year?
By viewing onboarding as a holistic part of the employee culture, you can avoid common hiring mistakes and significantly improve the chances that your newbies will become lifers.
Want expert HR guidance that gives you the edge in finding and retaining the best talent? Get in touch with our team.